What is Sightmark's Warranty & Returns Policy?

The majority of Sightmark products are covered under a Limited-Lifetime Warranty that protects against defects in materials and workmanship if the customer has a proof of original purchase. However, some exceptions do exist and are outlined as follows:

• Products that are covered for 3 years:
  • Image Intensifier Tubes. (i.e. PVS-14 units & Ghost Hunter series)
  • Digital Imaging Sensors in Night Vision products. (i.e. Photon & Wraith series)
  • Light emitting devices such as Laser Diodes and LED’s.
  • Thermal Imaging Devices (Wraith Mini Thermal)

• Products that are covered for 1 year:
  • Rechargeable Battery Packs.

• Products that are not covered under warranty:
  • Non-Rechargeable or Disposable Batteries.

Sightmark reserves the right to render warranties null and void in the following cases:

• If the device has been modified.
• If the device has been mechanically or chemically damaged.
• If the device has been tampered with by an unauthorized Sightmark Repair Technician.
• If the device has been damaged as a result of fire, natural disaster, or end user abuse.
• If the device has been damaged as a result of liquids or other substances.
• If the device has been painted or has been purposefully altered.
• If the serial number of the device has been modified, rubbed off, removed, is illegible, or has been programmatically deleted (for devices with unique serial numbers).
• If the manufacturing date is not within the last 3 years and/or proof of purchase from an authorized dealer cannot be provided.
• If purchased from an individual, a nonauthorized dealer on eBay, or an auction website.

Important Warranty Details:

• In the event of a defect under this warranty, we will, at our option, repair or replace the product.
• This warranty is transferable as long as the proof of purchase from a authorized dealer can be provided.
• This warranty is void if the unit is purchased from an unauthorized individual or an unauthorized dealer on eBay and other auction-based platforms.
• Due to international laws, the majority of Sightmark products purchased outside of the United States are covered under warranty for 10 years unless otherwise stated by law.
• If the unit has been discontinued and there is a direct replacement for that model, the direct replacement will be sent.
  • If there is no direct replacement for a returned product under warranty, a product credit equal to the current value of the scope will be issued.

Can I return a Sightmark product for a refund?

Yes, but it must meet specific qualifications:

• Purchased from us directly.
• In new condition.
• Postmarked within 15 days of receipt.
• Approved via Return Authorization.

Lastly, registration of your Sightmark product can be handled on the Product Registration page. 

*If you have any additional questions or concerns about this topic or other Sightmark products please feel free to Contact us.