Sightmark Warranty Replacement Process
If you have a defective unit, please fill out a Warranty Return Authorization request. *Make sure to submit the form*
Once the form is received, Customer Returns will respond with an automatic email from firstname.lastname@example.org. Once further processed, another email will then be sent containing either a Return Authorization number and detailed instructions for return or a prompt asking you to send proof of purchase. If you filled out the form and haven't received a response within 3 days, please check your spam/junk folder.
We need to receive your defective unit in order to replace it. We will not send out a replacement for a unit that has not been returned to us.
After your defective return is received, an order will be placed for a new unit. From there the order pends fulfillment from the warehouse. Warranty replacements are always quality checked before shipping back to the customer. After the unit passes quality check, it will be packed and shipped to you. Once the unit is shipped you'll receive an email with a tracking number.